Singapore Police: Five victims fall for fake Apple support scam, lose S$195,000 in crypto

SINGAPORE: The Singapore Police Force has issued an advisory warning the public about a scam variant involving the impersonation of Apple’s technical support team, which has resulted in at least S$195,000 in cryptocurrency losses across five reported cases since August 7, 2026.

Victims first receive an unexpected pop-up notification on their Apple device claiming that unauthorised access attempts have been made on their account, or prompting them to change their Apple ID password. This is followed by an unsolicited call from scammers posing as Apple technical support representatives, typically bearing a “+1” North American country code.

The callers inform victims that their Apple or email account has been compromised and direct them to fraudulent websites, including “chat-apple.com” and “case-apple.com”, where they are instructed to provide sensitive information including their Apple ID credentials, cryptocurrency account credentials, and One-Time Passwords.

Armed with the compromised credentials and OTPs, scammers access victims’ cryptocurrency accounts or linked wallets and swiftly transfer out the assets. Victims typically discover the theft only when they notice unauthorised cryptocurrency transactions on their accounts.

The public is advised that Apple will never ask for an Apple ID password, OTPs, or any login credentials through unsolicited phone calls, pop-up notifications, or links. Any such request should be treated as a scam immediately.

If you receive an unexpected password reset prompt, close the pop-up and access the Settings app directly to check your account status, or contact Apple through its official support channels. Never click on links from unsolicited messages or unfamiliar websites, and always verify the URL before entering any credentials.

If you suspect your cryptocurrency account has been compromised, contact your cryptocurrency service provider immediately and take steps to secure the account.

The public is also advised to report fraudulent transactions to your crypto-wallet provider and to the Police at 1800-255-0000 or at www.police.gov.sg/iwitness.

For scam-related queries, call the 24/7 ScamShield Helpline at 1799 or visit www.scamshield.gov.sg.

Read also: Singapore introduces tougher anti-scam rules for online platforms, with fines of up to S$10 million